Tuesday, April 28, 2020
The Success and Failure Essay Topics Cover Up
The Success and Failure Essay Topics Cover Up At times the only way to be successful is through failure. According to article Failures and Success, Chris Brogan claims The more failures you may get from the way early in the procedure, the simpler it is going to be to work past them, and after that get on a thriving course. Failing very late in the procedure is a good deal more difficult to fix (Brogan 1). Failure is truly a step forward or progress towards your objective. It can be helpful in educating. It is a matter of perspective. It is one of the most fundamental building blocks of success. Failures are usually fantastic teachers. Success is the consequence of bad experiences in life. It is deadly when you think it works all the time. When it has to do with writing an argumentative essay, the most essential point to do is to select a topic and an argument you can really get behind. In the compare and contrast essay, you can compare methods by which different folks achieve success, whilst in the cause and effect paper the focus ought to be on explaining the explanations for why folks become successful and the way that it affects their lives. Without a scene, it's far more difficult to succeed. Regardless of someone's interpretation of succeeding, there isn't any doubt that one maynot succeed without failing. The goal is to supply you with insight into what works. Try to prepare a backyard court. The Success and Failure Essay Topics Cover Up Due to the difficulty of the business, many entrepreneurs fail. Rather than pushing your merchandise, permit the market pull it for you. At times it makes more sense to begin a business with a few people. The constant failures of a primary body within the UN directly alter the gauge where the success of the organization as whole is going to be measured against. You're prepared to do literally anything to be successful and show the world your capabilities don't have any limits. The organization contains six major bodies in addition to several other prominent agencies. Some men and women live their lives depending on their religion while some don't think you should factor that into decision making in regards to determining rules for everybody. When they recognize their actual talent and work upon the same, their chances to succeed increases. An increasing number of folks are receiving creative. When you're creating change, folks resist. Product reviews ought to be your guide to modifying your merchandise and adding new capabilities. Anyone can produce a youtube video. The simplest way to begin is to find out what your competitors are doing. Your customers will end up loyal when they realize you're listening to them. Thus, it's essential to look after the phone carefully. The Argument About Success and Failure Essay Topics Perhaps the most essential realization that a person can make in their quest for individual growth is there is no single formula that defines the path to personal success. The path to success isn't straight. The path to success isn't always straight. Never giving up greatly increases your odds of success. While it's so upsetting to fail, on the opposite side failure gives great experience leading us to a different strategy. Sometimes you'll notice that you aren't going to realize the goal the manner that you planned. Everybody is born with some pure talent and capability. For quite a few, it is going to take ups and downs, including several failures, till they learn the perfect way to construct a business from scratch.
Effective Learning Through Gre Term Paper Topics
Effective Learning Through Gre Term Paper TopicsGood quality Gre term paper topics can help to improve the communication skills of your employees. Allowing your team to read this document everyday can help them focus on what they need to do and help them be more productive. They will also come to know how they can best communicate with the other team members and understand your company's vision.Using a good selection of Gre term paper topics will help you to create papers that have the right amount of information for your employees. However, the topics need to be short and not too easy to understand.Try to keep the writing and the topics short to make the reading process faster and easier. It is also important to make sure that you make them simple so that they can be understood easily. A short and simple topic will enable the people reading it to gain from the information easily and quickly.One of the best ways to give the best Gre term paper topics is to give them to your people in as few words as possible. This will ensure that they are able to focus on reading the topic and comprehend it fast. Therefore, it is important to avoid using overly complex sentences or writing in long paragraphs. This will make it difficult for the people reading it to understand what is being said.Instead, use simple topics that are easily understood by most people. You should make sure that you have plenty of topics for your people to choose from. The best way to do this is to prepare your topics before you go to work everyday.Before you start preparing the Gre term paper topics, find out how many people you will be teaching. You should make sure that you have enough resources for each of your people to take part in the lessons. This will help you togive your staff the best information in terms of practice.You should also consider the type of study guide that you will be using for your Gre term paper topics. There are plenty of online resources that you can use to make your less ons more interactive. You should always get feedback from your staff members about their experience in the lessons.Once you have designed your own lessons on Gre term paper topics, you should take your staff to learn together. They will be able to understand and learn the concept of the topic well, thus improving their communication skills.
Research Paper Topics For High School Students
Research Paper Topics For High School StudentsTop history research paper topics for high school students fall into two broad categories: subject matter and research methodology. Subjects, such as World War II or World War I, are important to students in high school because they will be studying these subjects for the rest of their lives. Subject matter covers all sorts of information about a particular time period, such as literature, art, politics, economics, religion, and history.Another type of research paper topics for high school students are related to something that students may do after graduation. The great thing about this is that you don't have to teach them the history of the countries they'll be living in. Even a country's name or the city where they live can be covered with a research paper topic for high school students.For example, you can write about the main research topics of different universities in China. These universities should be worth studying because Chine se culture has developed to the point where they often produce Nobel Prize winning scholars. You could also take an international student with you and discuss the history of the countries they'll be living in. Also, learning about different cultures will be very interesting and enriching for their everyday life.The history of world events and the research methodology are also very important topics for students to learn. Understanding the truth about famous historical figures and their lives would have a profound effect on their lives in the future.In the past, historical research papers have included subjects like languages, literature, and art. Today, more subjects have been added to include political systems, social structures, and international relations. It is possible to incorporate some of these topics in a single research paper topic for high school students.Some people think that writing a research paper topics for high school students isn't a fun job. This is completely unt rue; the fact that students would love to learn the world's history is part of the reason why.The history of other countries and the research methodology will help your students to understand the history of other countries. You could even make up an interesting and entertaining paper topic for high school students to read at home.
Tips For Writing An Argumentative Essay
Tips For Writing An Argumentative EssayWhether it is a sample argumentative essay for your college essay, an essay for a book report, or your essay for an exam, it is important to follow some tips for a good argumentative essay. Following these tips will help you write an argumentative essay that is effective, honest, and is very interesting.The best essays are the ones that engage readers and make them want to learn more about the topic you are writing about. Remember that your audience is reading your essay, and what they are learning will be absorbed in your writing. The more interesting the writing is to the reader, the more successful the essay will be.When you begin writing your essay, you need to choose a topic that you have researched or have some idea of the author's topic or the article's topic. This will help to keep your essay fresh and original. Even if the essay is about a subject that is familiar to you, it is important to write about a topic that is new. It will be a surprise for the reader when they find out how much you know.Start by starting off with a good question. Questions are an excellent way to get started on your essay. In fact, it is recommended that you begin your essay with a question. The better your questions are, the better you will do with your essay.Always make sure that your essay flows well and makes sense. Don't forget to place your keywords or key phrases throughout your essay to make it more attractive to the reader. Avoid the use of slang words or language that is not appropriate for your audience.A common problem with many writers and essay readers is that they fail to read back through their essay when they are done. For this reason, it is important to read the entire essay before you actually finish writing it. This will make sure that you understand the ideas that you have written and that your essay flows well.Research is an important part of your essay. Even if your topic is not highly researched, it is important to include some research on your essay. This will allow the reader to understand your essay and will give you an added benefit in case you choose to use the information in your future writing.Above all, remember that essay writing is an art that can be learned through practice. Follow these simple tips for a good argumentative essay and you will be able to start writing your own essay very soon.
Tuesday, April 21, 2020
Total Quality Management and Malaysia Airlines Essay Example
Total Quality Management and Malaysia Airlines Essay VOLUME 4 NUMBER 6 1994 CELEBRATE ANDRECORD Malaysia Airlines Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines vision is to become An Airline of Excellence, offering the very best to its passengers in terms of safety, comfort, service and punctuality. This vision was amplified by our chairman in the companys 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make Malaysia Airlines one of the leading standard bearers for the airline industry in terms of safety, efficiency and quality of service. ) To develop Kuala Lumpur as the preferred gateway into Malaysia and the South-East Asia region. (3) To make Kuala Lumpur a major cargo transhipment area for the Asia-Pacific rim. Among the key initiatives taken to meet our mission for the future are a fleet modernization and network expansion programme, an upgrading of our in-house maintenance and engineering facilities, development of modern in frastructure and computer systems and training and developing of personnel to meet the needs of the future. In addition, top management has refocused its goal on creating a customer-driven and quality-oriented ulture in the launching of the company-wide Destination Service Excellence (DSE) programme in July 1991. (The DSE programme is an extension of Total Quality Management to provide a clear focus on customer requirements at the heart of Duslness processes In Malaysia Alrllnes ana to create a quality service culture through internal communications and human relations management practices which can firmly reflect the importance the company places on good customer service. At the second DSE Convention held by Malaysia Airlines in October last year, which carried the theme Enhancing World Class Quality hrough Competitiveness, our chairman Tan Sri Zain Azraai inspired the employees by reiterating top managements commitment to the vision for Malaysia Airlines to become An Airline of Excellence. We will write a custom essay sample on Total Quality Management and Malaysia Airlines specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Total Quality Management and Malaysia Airlines specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Total Quality Management and Malaysia Airlines specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Tan Sri Zain stressed that in any organization there are four areas within that paradigm of Total Quality which emphasize continuous improvement which need to be addressed: (1) The individual in an organization: it has been said that the key to creating a Total Quality organization is first to create a Total Quality person who uses a true-north compass that is objective. This compass is used to find and ocus on the organizations future direction. 2) Managerial effectiveness: which is basically to nurture a win-win partnership between the individual and the organization, and between the organization and its customers. (3) Organizational productivity: for which quality should be seen to start from the top. The leadership of the organization must be intimately involved to see that the quality paradigm is planted into the minds and hearts of all staff. (4) The non-human side of the organization: in terms of equipment, facilities, processes and systems; these also contribute to the custom ers impression about the type of uality to expect of the company. In the concluding part of his address, Tan Sri Zain said that the DSE programme is a philosophy, a paradigm of continuous improvement which is not the programme of the company but the philosophy and value of everyone in the company. He summed up: It has been said that Quality will give an lnOlvlOual or organlzatlon a long-term competltlve advantage. And if it is in the character of the individual and in the culture of the organization, it cannot be duplicated by anyone. Our managing director, Dato Kamaruddin Ahmad also offered some pertinent directions to he participants at the convention with his statement of the challenges facing the company and the service quality strategy which has been developed. The Malaysia Airlines service quality strategy which he articulated is briefly as follows. The first step Malaysia Airlines took in developing a service strategy was the embarkation Managing Service Quality, Vol. 4 No. , 1994, pp. 11-15 MCB university press, 0960-4529 11 MANAGING SERVIC E QUALITY on a company-wide thrust towards service excellence, when the DSE programme took off in July 1991 to position the airline as An Airline of Excellence in the Asia-Pacific region. This strategy has lately been reinforced by a comprehensive review of the companys business processes so as to align the people and systems components of the business process with the customer-driven strategy. The service quality strategy addresses two main thrusts. (1) To reinforce the Total Quality philosophy in the Malaysia Airlines service culture through the springboard of TQM. The philosophy embraces the concept of quality in everything we do, including decision-making, work processes, work environment, teamwork and so on. (2) To improve customers perceived quality of Malaysia Airlines. This covers both the technical and functional aspects of our service offerings. tlquette ana nanollng customer complalnts Employees have also passed through the Quality Improvement Team (QIT) training programmes under the DSE project, and employees have taken the initiative to form cross-functional action teams to identify specific problems in quality or service in their working environment and to propose solutions to management. These action teams help to promote a quality culture in the company by inculcating cross-functional improvement processes which make quality customer service an ngoing agenda in the company. We believe that the more that service quality is discussed within the company, the greater the understanding will be of what it means in the dayto-day working environment of the employees and the better the company will be in achieving it. We are still a long way from saying that the DSE quality customer service approach has been completely integrated into the company, but what we are clearly seeing is a significant transformation of the corporate culture that is becoming more customer driven and quality oriented. Reinforcing the Corporate Culture to Foster Change Communicating Externally with Customers While setting the right corporate culture is crucial to achieving good service quality through internal communication processes to motivate employees and to ensure that the companys aspirations are well understood by everyone, we have also to communicate externally to ensure that customers understand what the company is offering in terms of service, to manage their expectations and to persuade them to buy our service. This external communication process forms an important part of managing the evidence by providing tangible clues to help customers, as well as employees, form the ight mental picture of the intangible service offered by Malaysia Airlines. An example is in advertisements which feature employees to show to customers the importance of service through people, but advertising is only one of the ways in which external communications can help to Improve tne customers perception 0T quall Conscious efforts are being made to reinforce the customer-driven focus and quality-orientation conveyed in top managements vision for excellence to all employees. The DSE programme forms the main vehicle for company-wide definition and understanding of the shared values hrough top-down communication as exemplified in the management speeches at DSE conventions, as well as bottom-up communication of departmental missions and quality improvement projects to the DSE Council chaired by the managing director from time to time. Values are also shared through other internal communications processes such as the in-house newsletter (Berita MAS), by way of reports on the progress of service initiatives and to publicize the achievements of employees who have provided excellent service to customers. The in-house newsletter also features a column called From the MDs Desk which serves as a regular reminder to all employees on examples regarding the right way to satisfy customers and to provide top-quality service. External speakers have also been invited from top-quality organizations such as IBM and Shell to share their experiences on service quality with our employees at Saturday Encounters held from time to time. To help employees understand better what is expected of them in terms of serving customers, training programmes have been conducted for employees at all levels to educate them on what quality customer service is at Malaysia Airlines nd on basic service standards such as telephone Malaysia Airlines Advertisements The advertising medium plays a major role in Malaysia Airlines communication strategy but other media are also used such as press releases, the in-flight magazine Wings of Gold, familiarization tours of Malaysia Airlines facilities for travel agents, Journalists and the general public, and so on. Malaysla Alrllnes launcnea two major advertising campaigns in October last year for both the domestic and international markets. 12 enhance the recall value of the commercial as well as to create an airline advertisement that is clearly ifferentiated from others. The 9()-second commercial has received overwhelming praise from both industry sources as well as the public at large since it was launched last September. It is said to be the most ambitious television commercial ever undertaken by an advertiser in Asia, using state-ofthe-art visual effects developed by a company owned by George Lucas and Lucas Film Ltd, which won 12 Oscar awards for block-buster films such as Star Wars and ET and is also responsible for the box-office success Jurassic Park. The Care commercial was aimed at the local Malaysian market reinforcing a promise Malaysia Airlines has always nurtured since the company was incepted in 1971. The Care positioning theme promised the level of caring that goes into every aspect of handling the diverse needs and expectations of our passengers. A woman is seen anguishing over her pet budgerigars that are being carted into cargo, a pregnant woman needs help with her luggage, an old woman is rather bewildered and a child is separated from her parents in the mad rush to catch the flight. As usual, with ease and sincerity, the calm and caring staff from Malaysia Airlines sort and iron out all the problems captured at the moments of truth. Staff involvement is crucial towards underlining the credibility of the advertising message which is why, for the first time, more than 60 staff participated in the first of the series titled Care. In addition to the Care commercial, three other commercials have been developed on the themes of Reunion, Mulu and Special Fares. The Reunion commercial shares happy moments 0T Tamlly reunions among Malayslans. q The Mulu commercial demonstrates the extensive network served by Malaysia Airlines domestically. q The Special Fares features some 40 different choices available for Malaysians to fly around he country on economical value-added fares. The underlying promise conveyed in these commercials is to show that Malaysia Airlines cares, and that the new advertisements are not cosmetic, in line with the companys Destination Service Excellen ce strategy. The main thrust of the international advertising campaign titled Vision was to project the size and stature of Malaysia Airlines in a futuristic sense which reflects a modern, global and futuristic mental picture of the airline in the minds of the target consumers. The futuristic strataport is in the aerodynamic shape of Malaysia Airlines kite logo to symbolize he modernity and expansion of the airline and this vision is used as the springboard to convey a thousand dream flights. The Nision commercial also conveys the message that Malaysia Airlines has made great leaps forward from its previous stature as a relatively young airline, in that it now carries more passengers than any other airline from South-East Asia on some of todays most advanced aircraft, and spans a truly international network of 90 destinations across five continents. Also, to reflect the Malaysian character of the Vision commercial, a large number of Malaysia Airlines in-flight crew and Malaysian actors were nvolved in the lead roles for the advertisement. The computer-generated visual presentation of Malaysia Airlines as a futuristic airline helps to New Uniforms for Front-line Employees By managing the tangibles associated with the service experience, marketers have the opportunity to reinforce other service quality dimensions with a quality look not necessarily by looking expensive or elegant but by paying attention to basics such as cleanliness, orderliness and customer-friendly systems to the extent that such tangible evidence is approprlate to tne target market ana overall service strategy. This means attention to the smallest detail that competitors might consider trivial and unworthy of investment. Yet, it is the visible details that can add up for customers and signal a strong message of caring and competence. Malaysia Airlines experience in presenting a quality look as a component of its service quality strategy extends through many areas in the physical environment of the airline, including the decor of its front-office ticketing counters, its Golden Lounges at the airports, the cabin interior of its aircraft, the uniforms of its cabin crew and other frontline staff, he presentation of in-flight meals, the appearance of our check-in counters, and so on. Besides modernizing the aircraft fleet with the latest new generation 8747-400, A330 and 8737400/500 aircraft, Malaysia Airlines has implemented a new quality appearance for all frontliners since last year by introducing a collection of new uniforms for cabin crew and counter staff designed by Gherardini of Italy. While the timeless sarung kebaya with batik motifs has been retained for female staff, uniforms for the male staff have for the first time in 17 years seen a visible change to a style that is more in vogue. Quality Meals In the many other little things that we do that present a quality look to our passengers, I can draw from the example of the award Malaysia Airlines received from Inflight Research Services of London last year ranking Malaysia Airlines top in First Class service from a survey of 31 international airlines. 13 Malaysia Airlines scored highest in three service dimensions of cabin crew courtesy, meal presentation and quality of meals served. In the area of meal presentation, Malaysia Airlines excelled mainly because of the great attention given to the Tlner eta a 11S 0T tne meal presentatlon, e. . : Presentation of the bar service, with a good selection of internationally known liqueurs, wines and champagnes served by experienced and capable cabin staff. q Branded quality glasses, plates, bowls and cutlery which carried a good and consistent corporate image, presenting a pleasing and exclusive feel to the First-class cabin. In particular, Malaysia Airlines uses cut glass fo r its First-class drink service, and it was revealed that less than 25 per cent of the airlines surveyed offer this extra touch of exclusivity. Presentation of salt, pepper and butter is of a very good standard and appearance unlike everal airlines which make use of plastic cartons for butter and paper sachets for salt and pepper. In the case of the quality of meals served, this pertained mainly to the condition and appearance of the food at the point of service rather than the type of food served on board. Malaysia Airlines was ranked top on quality of meals served in terms of the meals being served in the best condition, that is the food served was fresh and appealing and retained a good flavour and appearance. Kuala Lumpur and London since last October. This is basically a standard tray set-up service which is vailable to those passengers who do not wish to go through the standard full-course supper service for First Class, which is otherwise delivered on a service trolley. The quick meal option is timed especially for flights departing around midnight to cater to those passengers who wish to have a quick supper and go to sleep. This meal service alternative was introduced based on feedback obtained from Malaysia Airlines Esteemed Travellers (MET) who attend special MET luncheons and food-tasting sessions organized by the airline. In view of the favourable response from passengers, this quick meal option was extended to ther flights in our menu change for the summer 1994 season. Prompt Meal servlce Tor en u Class Passengers We have also made improvements to service procedures for those passengers travelling in Golden Club Class. This has resulted in a reduction of the service delivery time by more than 25 per cent to about 1. 5 hours, without affecting the quality of service. Beverage Service on Cart for Economy Class Passengers This is another improvement we have made for the Economy Class passengers which was implemented in the summer 1994 season. Previously, our cabin crew offered Juice and beer s standard choices for after-take-off beverages in the Economy Class while passenger requests for other drinks were entertained separately. The new service for beverages to be delivered on the cart will offer passengers the drink of their choice on the cart without their having to wait for a separate Flexible Menu Policy Continuous improvements are being made to the in-flight menu, in keeping with the new menu policy (started last year) to increase the cycle of change to meet the changing needs and expectations of customers, based on feedback from voyage reports and passengers. This new policy reates better flexibility in customizing to the different tastes and preferences of the passengers by offering a greater variety of meal combinations, a more extensive range of appetizers, and creative food preparations with the aim of being on par with the cuisine served in excellent hotels. The new menus for international flights feature a variety of tastes and flavours of Malay, Chinese, Caribbean and Mediterranean cuisines. The health aspect of travellers has also not been ignored, due attention being given to low-fat content, calorie count and cholesterol levels in the menu preparation. Cabin Crew Proficiency in Foreign
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